Refund policy

Return Policy for Board Budder

Last Updated: January 15, 2025

Standard Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it.
  • Be unworn or unused, with tags.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

To start a return, contact us at info@boardbudder.com. Please note that returns need to be sent to the following address:

155 N 400 W Ste 500, Salt Lake City, UT 84103

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at info@boardbudder.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.
  • You are not satisfied with the product.

This allows us to evaluate the issue and make it right promptly. Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

This allows us to evaluate the issue and make it right promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item. We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have.
  2. Make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible for a return under this policy:

  • The item must be in the same condition that you received it.
  • The item must be unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. You will be informed if the refund was approved or denied.

If Approved:

  • You will be automatically refunded to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at info@boardbudder.com.

Thank you for choosing Board Budder! We are here to ensure your satisfaction with our products.